SpeechLive Help

Support

The support area contains the following sections:

  • SpeechLive workflow status

  • Manuals

  • FAQs

  • Contact support

SpeechLive workflow status

The SpeechLive workflow status displays if the SpeechLive workflow services of your region are up and running.

A short description below the icon informs you about the current status in written form:

Icon

Status

Support_SL-status-OK_icon.png

All services up and running

Support_SL-status-ISSUE_icon.png

Disturbance issues

Workflow is not available for up to two hours

Support_SL-status-ISSUE_icon.png

Service not available

Workflow is not available for more than two hours. Customers and partners are informed via e-mail

Manuals

In this section you can download the latest SpeechLive Quick Start Guides for your role (Administrator, Author, Transcriptionist). Click on Go to manuals to select and download the appropriate Quick Start Guide.

FAQs

Click on Go to FAQ section to open the SpeechLive FAQs in a separate tab.

Contact support

This section provides two contact options:

Option

Description

SpeechLive & speech recognition support partner

In this section you have the option to contact your support partner via email or telephone for questions or issues regarding SpeechLive, SpeechExec software, invoices and the provided services.

Click on Send email to open a webform and fill in all required fields. We recommend to fill in as much information as possible to avoid any delays and misunderstandings.

Feedback

In this section you have the option to send feedback and change proposals directly to your local Speech Processing Solutions team.

Click on Give feedback to open a webform and fill in all required fields.We recommend to fill in as much information as possible to avoid any delays and misunderstandings.